faq
Have any questions?
How to get here
How to get to Casa Encuentro?
There are several ways for you to get here:
If you are in Guatape you must go thru the town´s Malecon (waterfront) and before you get to the bridge leading to San Rafael , take a right and go all the way until that road ends , then go left and go straight, when the urban zone ends you will find Casa Encuentro around the 300 meter mark ( or 1000 feet)
If you arrived by bus you can ask any tuk-tuk´s to take you to Casa Encuentro. it costs from 3000 to 4000 pesos and it can carry 3 persons
You will find a house with yellow walls and blue doors, we have a painting outside with the Colombian flag
How to get here from the Jose Maria Cordoba airport?
There are two ways:
1.The easiest and fastest way is to hire a private transport with us, it will take you directly to our doors, you can book and check prices via our site or by calling us
Stimated traveling time: 1h 🚘
2. Arrive by bus, you can find it at the exit of the airport, ask the personnel to take you to it, tell the driver you will get off at MDE-BOG highway, all the buses coming and going to Guatape go thru here.
Stimated travelling time: 2h
Its important to note that the buses don´t operate 24 hours, the service starts at 6 a.m and finishes at 6 p.m
How is the condition on the road to get to Casa Encuentro
It is in good condition, paved all the way
How far is Casa Encuentro from "The Rock"?
Lake and aquatic services
Do you have a pool?
No, we don´t but we have private access to the lake and array of aquatic activities
Can you acces the lake?
Yes, you may but only if you follow all the indications described at the reception, lifejacket is a must
Is the lake safe?
Entry to the lake is safe, the waters are clean and easy but the ground is very muddy
All the indications given at the reception must be followed
Our commodities
Do you offer lunch and/or dinner?
What kind of facilities does Casa Encuentro have?
Does the rooms have a television screen?
Do the rooms have balconies?
Violet, Bamboo and Anthurium are the only rooms that have a balcony
Do I count with a bathroom?
Can I use the parking lot?
Yes, you can but it is a small place, we do not reserve the space for anybody, all cars are allowed to stay in arrival order
There´s a private parking lot nearby Casa Encuentro
Do you offer Lunch and/or Dinner?
Not we directly but we offer you the service of an allied bussisnes
Do you allow pets?
Booking
What payment options does Casa Encuentro have?
Pay U, credit and debit cards as well.
For Colombian payments we ask for a deposit in our Bancolombia account for 50% of the reservation
Camping
What can i find in your camping?
Our camping consist of an open space where you can find different animal species like birds, frogs and insects, so we beg you to be careful around these areas so neither them nor you get hurt during your visit, we also recommend bringing repelent against mosquitos
Can i shower there?
the camping areas count with several showers for you to use but they don´t have hot water
Are there any lights to see in the dark?
The camping space is not iluminated by any kind of light, so we strongly recommend you to bring a torch for your convenience
What commodities come with the camping?
We only offer you the camping as a safe space for you to be, so you´ll have to bring things like tent, towel, pillow or protective plastics
Preguntas más frecuentes
How to get here
How to get to Casa Encuentro?
There are several ways for you to get here:
If you are in Guatape you must go thru the town´s Malecon (waterfront) and before you get to the bridge leading to San Rafael , take a right and go all the way until that road ends , then go left and go straight, when the urban zone ends you will find Casa Encuentro around the 300 meter mark ( or 1000 feet)
If you arrived by bus you can ask any tuk-tuk´s to take you to Casa Encuentro. it costs from 3000 to 4000 pesos and it can carry 3 persons
You will find a house with yellow walls and blue doors, we have a painting outside with the Colombian flag
How to get here from the Jose Maria Cordoba airport?
There are two ways:
1.The easiest and fastest way is to hire a private transport with us, it will take you directly to our doors, you can book and check prices via our site or by calling us
Stimated traveling time: 1h 🚘
2. Arrive by bus, you can find it at the exit of the airport, ask the personnel to take you to it, tell the driver you will get off at MDE-BOG highway, all the buses coming and going to Guatape go thru here.
Stimated travelling time: 2h
Its important to note that the buses don´t operate 24 hours, the service starts at 6 a.m and finishes at 6 p.m
How is the condition on the road to get to Casa Encuentro
It is in good condition, paved all the way
How far is Casa Encuentro from "The Rock"?
Lake and aquatic services
Do you have a pool?
No, we don´t but we have private access to the lake and array of aquatic activities
Can you acces the lake?
Yes, you may but only if you follow all the indications described at the reception, lifejacket is a must
Is the lake safe?
Entry to the lake is safe, the waters are clean and easy but the ground is very muddy
All the indications given at the reception must be followed
Our commodities
Do you offer lunch and/or dinner?
What kind of facilities does Casa Encuentro have?
Does the rooms have a television screen?
Do the rooms have balconies?
Violet, Bamboo and Anthurium are the only rooms that have a balcony
Do I count with a bathroom?
Can I use the parking lot?
Yes, you can but it is a small place, we do not reserve the space for anybody, all cars are allowed to stay in arrival order
There´s a private parking lot nearby Casa Encuentro
Do you offer Lunch and/or Dinner?
Not we directly but we offer you the service of an allied bussisnes
Do you allow pets?
Booking
What payment options does Casa Encuentro have?
Pay U, credit and debit cards as well.
For Colombian payments we ask for a deposit in our Bancolombia account for 50% of the reservation
Camping
What can i find in your camping?
Our camping consist of an open space where you can find different animal species like birds, frogs and insects, so we beg you to be careful around these areas so neither them nor you get hurt during your visit, we also recommend bringing repelent against mosquitos
Can i shower there?
the camping areas count with several showers for you to use but they don´t have hot water
Are there any lights to see in the dark?
The camping space is not iluminated by any kind of light, so we strongly recommend you to bring a torch for your convenience
What commodities come with the camping?
We only offer you the camping as a safe space for you to be, so you´ll have to bring things like tent, towel, pillow or protective plastics