faq

Have any questions?

How to get here

How to get to Casa Encuentro?


There are several ways for you to get here: If you come from Medellin the trip will take around 2 hours (If traveling on a holiday it will take around 3 hours and a half, so we recommend you take this in count and travel early in the morning)

If you are in Guatape you must go thru the town´s Malecon (waterfront) and before you get to the bridge leading to San Rafael , take a right and go all the way until that road ends , then go left and go straight, when the urban zone ends you will find Casa Encuentro around the 300 meter mark ( or 1000 feet)

If you arrived by bus you can ask any tuk-tuk´s to take you to Casa Encuentro. it costs from 3000 to 4000 pesos and it can carry 3 persons

You will find a house with yellow walls and blue doors, we have a painting outside with the Colombian flag




How to get here from the Jose Maria Cordoba airport?


First of all, you don´t need to go to Medellin in order to go to Guatape

There are two ways:

1.The easiest and fastest way is to hire a private transport with us, it will take you directly to our doors, you can book and check prices via our site or by calling us

Stimated traveling time: 1h 🚘

2. Arrive by bus, you can find it at the exit of the airport, ask the personnel to take you to it, tell the driver you will get off at MDE-BOG highway, all the buses coming and going to Guatape go thru here.

Stimated travelling time: 2h

Its important to note that the buses don´t operate 24 hours, the service starts at 6 a.m and finishes at 6 p.m




How is the condition on the road to get to Casa Encuentro


It is in good condition, paved all the way




How far is Casa Encuentro from "The Rock"?


It is a 15 minute walk from Guatape and a 30 minute walk from Casa Encuentro.





Lake and aquatic services

Do you have a pool?


No, we don´t but we have private access to the lake and array of aquatic activities




Can you acces the lake?


Yes, you may but only if you follow all the indications described at the reception, lifejacket is a must




Is the lake safe?


Entry to the lake is safe, the waters are clean and easy but the ground is very muddy

All the indications given at the reception must be followed





Our commodities

Do you offer lunch and/or dinner?


We don´t have a kitchen and the restaurant isn´t opened after breakfast.
We have partnered with local Guatape businesses so you can order food and get it delivered to Casa Encuentro




What kind of facilities does Casa Encuentro have?


It´s a "finca" (a country house) with several constructions, divided in different zones: Restaurants, private rooms, hamaca zones, balconies and camping zone, it has an event hall and green zones for enjoyment




Does the rooms have a television screen?


Our invitation for you is to disconnect, none of our rooms have a television of any kind




Do the rooms have balconies?


Violet, Bamboo and Anthurium are the only rooms that have a balcony




Do I count with a bathroom?


Yes, all the rooms include an inner bathroom




Can I use the parking lot?


Yes, you can but it is a small place, we do not reserve the space for anybody, all cars are allowed to stay in arrival order

There´s a private parking lot nearby Casa Encuentro




Do you offer Lunch and/or Dinner?


Not we directly but we offer you the service of an allied bussisnes




Do you allow pets?


unfortunately no, we don´t





Booking

What payment options does Casa Encuentro have?


Pay U, credit and debit cards as well.

For Colombian payments we ask for a deposit in our Bancolombia account for 50% of the reservation





Camping

What can i find in your camping?


Our camping consist of an open space where you can find different animal species like birds, frogs and insects, so we beg you to be careful around these areas so neither them nor you get hurt during your visit, we also recommend bringing repelent against mosquitos




Can i shower there?


the camping areas count with several showers for you to use but they don´t have hot water




Are there any lights to see in the dark?


The camping space is not iluminated by any kind of light, so we strongly recommend you to bring a torch for your convenience




What commodities come with the camping?


We only offer you the camping as a safe space for you to be, so you´ll have to bring things like tent, towel, pillow or protective plastics





Preguntas más frecuentes

How to get here

How to get to Casa Encuentro?


There are several ways for you to get here: If you come from Medellin the trip will take around 2 hours (If traveling on a holiday it will take around 3 hours and a half, so we recommend you take this in count and travel early in the morning)

If you are in Guatape you must go thru the town´s Malecon (waterfront) and before you get to the bridge leading to San Rafael , take a right and go all the way until that road ends , then go left and go straight, when the urban zone ends you will find Casa Encuentro around the 300 meter mark ( or 1000 feet)

If you arrived by bus you can ask any tuk-tuk´s to take you to Casa Encuentro. it costs from 3000 to 4000 pesos and it can carry 3 persons

You will find a house with yellow walls and blue doors, we have a painting outside with the Colombian flag




How to get here from the Jose Maria Cordoba airport?


First of all, you don´t need to go to Medellin in order to go to Guatape

There are two ways:

1.The easiest and fastest way is to hire a private transport with us, it will take you directly to our doors, you can book and check prices via our site or by calling us

Stimated traveling time: 1h 🚘

2. Arrive by bus, you can find it at the exit of the airport, ask the personnel to take you to it, tell the driver you will get off at MDE-BOG highway, all the buses coming and going to Guatape go thru here.

Stimated travelling time: 2h

Its important to note that the buses don´t operate 24 hours, the service starts at 6 a.m and finishes at 6 p.m




How is the condition on the road to get to Casa Encuentro


It is in good condition, paved all the way




How far is Casa Encuentro from "The Rock"?


It is a 15 minute walk from Guatape and a 30 minute walk from Casa Encuentro.





Lake and aquatic services

Do you have a pool?


No, we don´t but we have private access to the lake and array of aquatic activities




Can you acces the lake?


Yes, you may but only if you follow all the indications described at the reception, lifejacket is a must




Is the lake safe?


Entry to the lake is safe, the waters are clean and easy but the ground is very muddy

All the indications given at the reception must be followed





Our commodities

Do you offer lunch and/or dinner?


We don´t have a kitchen and the restaurant isn´t opened after breakfast.
We have partnered with local Guatape businesses so you can order food and get it delivered to Casa Encuentro




What kind of facilities does Casa Encuentro have?


It´s a "finca" (a country house) with several constructions, divided in different zones: Restaurants, private rooms, hamaca zones, balconies and camping zone, it has an event hall and green zones for enjoyment




Does the rooms have a television screen?


Our invitation for you is to disconnect, none of our rooms have a television of any kind




Do the rooms have balconies?


Violet, Bamboo and Anthurium are the only rooms that have a balcony




Do I count with a bathroom?


Yes, all the rooms include an inner bathroom




Can I use the parking lot?


Yes, you can but it is a small place, we do not reserve the space for anybody, all cars are allowed to stay in arrival order

There´s a private parking lot nearby Casa Encuentro




Do you offer Lunch and/or Dinner?


Not we directly but we offer you the service of an allied bussisnes




Do you allow pets?


unfortunately no, we don´t





Booking

What payment options does Casa Encuentro have?


Pay U, credit and debit cards as well.

For Colombian payments we ask for a deposit in our Bancolombia account for 50% of the reservation





Camping

What can i find in your camping?


Our camping consist of an open space where you can find different animal species like birds, frogs and insects, so we beg you to be careful around these areas so neither them nor you get hurt during your visit, we also recommend bringing repelent against mosquitos




Can i shower there?


the camping areas count with several showers for you to use but they don´t have hot water




Are there any lights to see in the dark?


The camping space is not iluminated by any kind of light, so we strongly recommend you to bring a torch for your convenience




What commodities come with the camping?


We only offer you the camping as a safe space for you to be, so you´ll have to bring things like tent, towel, pillow or protective plastics